When something
isn't quite right.
We want every Toralisse™ order to arrive as expected. If something is missing, damaged, incorrect, or does not reasonably match the product description, our customer-support team is here to review the issue and help determine the appropriate next step.
Questions About
an Existing Order
When contacting us about an existing purchase, please include your order number and the email address used during checkout.
Providing these details helps our team locate your order, review the relevant information, and assist you more efficiently.
Customer-support inquiries may be sent to: service@toralisse.com
Show us what happened.
We'll review it carefully.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly so our team can review the situation.
Include the order number associated with the affected item.
Tell us clearly what is missing, damaged, incorrect, or different from what you expected.
Where appropriate, include clear photographs or a short video showing the issue.
If shipping damage is involved, include the shipping label and exterior packaging where possible.
Thoughtful products.
Fair solutions.
Toralisse™ offers stationery, notebooks, planners, paper systems, desk objects, reading tools, memory-keeping pieces, stamps, washi, archival products, and other thoughtfully designed everyday objects.
Depending on the item, characteristics such as paper tone, texture, print placement, binding, cut edges, translucency, surface finish, packaging, and other production details may differ slightly from one piece or production batch to another.
After an issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, return solution, or other reasonable resolution at no additional cost when the issue is attributable to us.
Small differences
are not always defects.
Because Toralisse™ products may involve paper, printed surfaces, translucent elements, binding, folding, cutting, textured finishes, and other physical production processes, small variations may occasionally occur between individual items.
These may include slight differences in tone, texture, print position, surface detail, edge finish, translucency, alignment, binding feel, or other minor production characteristics.
Such differences do not necessarily indicate a defect when they do not materially affect the intended use, function, or overall appearance of the product.
Contact us
before sending anything back.
Please contact our customer-support team before shipping merchandise back to us.
A return should only be sent after your request has been reviewed and the appropriate return instructions have been provided by our team.
Do not automatically use the registered business address.
The company's registered business address may not be the facility designated to receive returned merchandise.
Once a return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
24 hours · typical response time
We aim to respond to customer inquiries within 24 hours.
Some cases may require additional review, particularly when we need to confirm information with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider.
In these situations, resolution may take additional time, but our team will continue reviewing the request until the necessary information is available.
8:00 AM – 10:00 PM
Business & Contact
Information
Toralisse™
Shanghai Zhiyuan Shengjing Technology Co., Ltd.
Huang Xiufang
Building 3, No. 2111 Beiyan Highway,
Chongming District, Shanghai, China
service@toralisse.com
+86 131 2266 4599
Daily, 8:00 AM – 10:00 PM
Within 24 hours
Toralisse™ is owned and operated by Shanghai Zhiyuan Shengjing Technology Co., Ltd.